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TRAINING

 
 

Technology Support Center
Phone (909) 537-7677
support@csusb.edu
Office: PL-1108
Mon - Fri 7 AM - 10 PM
Sat - Sun 7 AM - 7 PM
24/7 Phone Support


ITS Training Services 101 & FAQs

The purpose of end-user training is to equip our employees with the skills to perform their jobs. It is critical to provide detailed instruction to all users in order for training to be successful.

On-going training will be conducted throughout the life of the project. This will include classroom training, one-on-one individualized training and online training when available.

For more questions regarding training, please contact to ITSTrainingServices@csusb.edu

Training Databases: please use the links below to access Training Program Evaluation: Evaluation Form

Register for Training: Monthly Courses Offering

Top 10 - Frequently Asked Questions for Training

  1. How are new employees trained? What about employees who already have access but now have different job responsibilities and need additional training?
  2. How is the hands-on training designed?
  3. What if the training classes don't work with my schedule?
  4. How do I know what classes I need?
  5. Where are training classes held?
  6. Do either of the training rooms have Macintosh computers?
  7. How do I sign up for training?
  8. Do you offer refresher courses?
  9. Do you offer open labs?
  10. How do I know what courses to take to get access?

  1. How are new employees trained? What about employees who already have access but now have different job responsibilities and need additional training? (Back to Top)

    Training sessions are offered on a regular basis for introductory topics, as well as specific components. If a class does not fit the schedule of an employee, the ITS Training Team will work with the employee to ensure appropriate training is made available, most importantly access granting sessions. Please send inquires to ITStrainingservices@csusb.edu

  2. How is the hands-on training designed? (Back to Top)

    Training is led by an instructor with hands-on computer work. The sessions range from an introductory navigational class to complex process-related classes covering everything necessary to get data in and out of the database. Trainees have the opportunity to perform a number of exercises during the class session and receive training guides to use as desktop reference tools.

  3. What if the training classes don't work with my schedule? (Back to Top)

    In an emergency situation where an employee needs immediate training in order to do their job, special arrangements can be made for on-site, hands-on training. However, it is the goal of the Training Team to provide enough sessions of the classes to accommodate all employees.

  4. How do I know what classes I need? (Back to Top)

    The campus CMS Trainer/Documentation Specialist, in conjunction with campus managers, determine the training classes that should be offered. Some classes are only offered for central offices, while other classes are offered campuswide. Each class has a description listed at the curriculum page. These may help you determine the most appropriate classes for your position.

  5. Where are training classes held? (Back to Top)

    Training sessions are held in on-campus computer labs (PL-1104 / PL-045 / PL-013 / PL-015 and are also available via web conferencing ZOOM).

  6. Do either of the training rooms have Macintosh computers? (Back to Top)

    Currently training rooms are equipped with PCs only. The navigation within PeopleSoft does not differ between the PC and Mac environments, and training given on one platform can be applied to another.

  7. How do I sign up for training? (Back to Top)

    You can review class information and enroll yourself in classes using the ITS Training Services link "Register for CMS training " on the ITS Training Services Web Site

  8. Do you offer refresher courses? (Back to Top)

    Yes. We offer refresher courses as appropriate, especially for processes used only once or twice a year. These are listed in the training schedule and are announced via the CMS Information ListServ as they are scheduled. You will be asked to register for the course as you would other training classes. To subscribe to CMSINFO Listserv go to How to page.

  9. Do you offer open labs? (Back to Top)

    Yes. Open labs are currently offered on an as-needed basis.

  10. How do I know what courses to take to get access? (Back to Top)

    First, you need to identify which area you need access to: FINANCE (CFS), HR or SA(HCM) or OTHER

    ALL databases require CSUSB Information Security Training(SB99101). For information how to register and request this course go to the Training page.

    Example training plan scenario:

    • Requesting Access to HCM (HR/SA) to Run reports and enter faculty hires:
      Courses required for access: CSUSB Information Security Training/Intro to HCM (HCM89001)/Position Management(HCM89006)/Workforce Admin (HCM89002) and Temp Faculty (HCMFAC400)

    • Requesting access to CFS to order Requisitions and View Department Budgets.
      Courses required for access: CSUSB Information Security Training/Intro to CFS(CFS0100)/ Requisition CFS90303/Viewing Financial State (CFS9003). Recommended: Department Reporting(CFS9302)

      Review the Curriculum page for more details.