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MyCoyote Self-Service Login & Password FAQ

For more information, and additional technical details, please see

  • If you know your MyCoyote ID and Password and would like to reset/change it, please visit the IDMS Reset Password page.
  • If you know your Coyote ID but forgot your MyCoyote Password, please visit the IDMS Forgot Password page.
  • If you have locked yourself out of the IDMS site, please submit a Help Request.
  1. Where can I find information about resetting MyCoyote Password?
  2. Why, after I log in, do none of the links I click on do anything?
  3. Why do I get a message that says I am not authorized to view this page?
  4. I can log in, but as soon as I click on anything, I get logged out and it tells me to log in again.
  5. Why am I getting a message that my Portal session has expired?

  1. Where can I find information about resetting MyCoyote Password?

    If you are an eligible continuous student and forgot your MyCoyote Password and need to reset it, please visit the IDMS Forgot Password page. If you have locked yourself out of the password reset site, please submit a Help Request.

  2. Why, after I log in, do none of the links I click on do anything?

    This problem can be caused by a number of things. First, it may take about a minute for the links to work the first time. If after a minute, you still see no results, you may be using an incompatible web browser. Check our System & Browser Requirements page. If you are using a compatible browser, you may need to clear out your cache and cookies and restart. For instructions, please check our Cache & Cookies page.

  3. Why do I get a message that says I am not authorized to view this page?

    If you are receiving the "Not Authorized" message after logging into the portal, simply close your current browser window and then bring up a new browser window to log back in. That should correct the problem. If the problem persists, please empty your cache (delete your temporary Internet files) and restart. For instructions, please check our Cache & Cookies page.

  4. I can log in, but as soon as I click on anything, I get logged out and it tells me to log in again.

    If you're getting automatically logged out after clicking on a link, your account may be locked. Please submit a Help Request and we can check this for you.

  5. Why am I getting a message that my Portal session has expired?

    This problem can occur if your computer's date and time are set incorrectly. Please check your system to make sure it is set to the correct date, time, and time zone. Also, if your computer has a checkbox to automatically update for daylight savings time, this should be checked. If the time, date, and time zone are correct, you may need to clear out your cache and cookies and restart. For instructions, please check our help pages.



Last modified Tuesday, 03-February-2009 10:48:00 AM