MyCoyote Self-Service
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For more information, and additional technical details, please see
I'm a new applicant for Admissions. Why haven't I received MyCoyote self-service account User ID and password yet?
It can may take several two weeks following receipt of your application for Admissions to send you your User ID and password. This will be sent by e-mail or postal mail, depending upon the contact information provided. If you still have not received your login information after three weeks of submitting your application, we strongly recommend that you call or e-mail Admissions http://enrollment.csusb.edu/ to confirm your contact information.
I'm a new applicant for Admissions. Why doesn't my login information work when I try to log into CSU Mentor?
CSU Mentor is a site that handles applications for all CSU campuses and is not maintained by CSUSB. It has its own login information -- usually this consists of your e-mail address and a random assigned number. If you need help logging into CSU Mentor, please contact their support staff at E-mail: support@CSUMentor.edu or U.S. Toll-Free Hotline: 1-800-GO-TO-XAP or www.csumentor.edu and click on technical support.
Where can I find information about resetting MyCoyote Password?
If you are an administrative user and forgot your Password and need to reset it, please call the Help Desk (77677) for assistance.
If you are a student or applicant and forgot your MyCoyote Password and need to reset it, please visit the Password Reset page. If you have locked yourself out of the password reset site, please submit a Help Request.
Why, after I log in, do none of the links I click on do anything?
This problem can be caused by a number of things. First, it may take about a minute for the links to work the first time. If after a minute, you still see no results, you may be using an incompatible web browser. Check our System & Browser Requirements page. If you are using a compatible browser, you may need to clear out your cache and cookies and restart. For instructions, please check our Cache & Cookies page.
Why do I get a message that says I am not authorized to view this page?
If you are receiving the "Not Authorized" message after logging into the portal, simply close your current browser window and then bring up a new browser window to log back in. That should correct the problem. If the problem persists, please empty your cache (delete your temporary Internet files) and restart. For instructions, please check our Cache & Cookies page.
I can log in, but as soon as I click on anything, I get logged out and it tells me to log in again.
If you're getting automatically logged out after clicking on a link, your account may be locked. Please submit a Help Request and we can check this for you.
Why am I getting a message that my Portal session has expired?
This problem can occur if your computer's date and time are set incorrectly. Please check your system to make sure it is set to the correct date, time, and time zone. Also, if your computer has a checkbox to automatically update for daylight savings time, this should be checked. If the time, date, and time zone are correct, you may need to clear out your cache and cookies and restart. For instructions, please check our help pages.